Ask JES Legal Navigator
Status: Part-time temporary employment 18hrs/week until March 31, 2025
Hourly Rate Range: $25 to $31 per hour
Application Deadline: August 20, 2024
Start Date: September 3, 2024
ABOUT THE JUSTICE EDUCATION SOCIETY (JES)
The Justice Education Society of British Columbia (JES) is a non-profit organization with over 30 years of experience with a vision to provide Justice for All. We seek to improve access to justice, to promote human rights, and to protect the fundamental freedoms of all people—including women, children, Indigenous peoples, and marginalized populations. We are driven by the belief that building a person’s legal capability, and strengthening the justice systems that serve them, has the power to create a more equitable society.
JES has built a strong international reputation as an innovative organization that values collaboration, diversity, and sustainable impact, and is leading the sector in progress on Canada’s Justice Development Goals and the UN Sustainable Development Goals of Quality Education, Gender Equality, and Peace, Justice, and Strong Institutions. All our initiatives are grounded in our mission to empower people to access and deliver justice in Canada and globally.
Our commitment stretches across continents: JES has successfully implemented impactful access-to-justice projects in 24 countries with the support of diverse sources of funding including provincial, federal, and overseas governments. JES currently has offices in BC, Guatemala, Honduras, Guyana, Saint Lucia and works in El Salvador, Grenada, Dominica, and Saint Vincent and the Grenadines.
THE ROLE
The Legal Navigator will be a first responder for our Ask JES service. This person will provide legal information to clients and guide them to the right resources/referrals, so they can effectively address their legal issues.
Key Areas of Responsibility
- Provide clients legal information and referrals to help them understand legal issues or take the next steps through text, phone, chat, and email channels
- Maintain Ask JES as a professional, timely and client-centered service
- Provide trauma-informed and compassionate service
- Help ensure knowledge base is current and up to date
- Work on our digital platforms to respond to clients
- Evaluate program through user feedback and statistical reports
- Promote JES legal help services and resources to the legal community and the public
- Provide monthly reports on program delivery
THE PERSON
Education
- College or University degree in law, legal studies or a related field
Knowledge, Skills and Experience
- 3+ years of relevant experience, including experience with the BC justice system
- Strong understanding of BC justice system
- Experience working and managing clients with empathy and professionalism
- Demonstrated ability to analyze/assess clients’ problems and provide legal information and referrals based on client’s needs
- Strong interpersonal, communication and organizational skills
- Ability to work independently while managing multiple deadlines
- Demonstrated ability to work effectively in a team environment
- Demonstrated experience working in client services
HOW TO APPLY
Please send your cover letter and resume to jobs@justiceeducation.ca by August 20, 2024, at 5 PM. Kindly include “Ask JES Legal Navigator” in the subject line.
Please do not hesitate to apply even if you do not meet every specific requirement listed above. Additionally, if your lived experience equips you with a foundation comparable to the work experience required, we encourage you to highlight this in your application.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
At JES, we are dedicated to creating an inclusive and accessible environment where every employee feels valued, respected, and supported. We recognize and honour the unique history and culture of Indigenous peoples and are deeply committed to the principles of reconciliation. We are steadfast in our belief in a diverse workforce that mirrors the communities we serve. We welcome and encourage applications from individuals of all genders, ages, religions, disabilities, sexual orientations, ethnicities, and cultural backgrounds, including Indigenous peoples, and individuals of all races and colours.
Job Type: Part-time
Pay: $25.00-$31.00 per hour
Expected hours: 18 per week
Work Location: Hybrid remote in Vancouver, BC V6Z 2C5
Application deadline: 2024-08-20