JES Projects
Ask JES Legal Help Services
Ask JES provides swift, accurate, and on-demand answers to the public’s legal questions.
Now available on six legal help websites in British Columbia, Ask JES provides free legal information —not legal advice— and can guide the public to further services and resources with relevant referrals.
Ask JES provides live help on weekdays between 11am and 2pm. We strive to meet British Columbians where they’re at, offering them live digital chat, phone, and text message options during our operating hours. During offline hours, people can leave their contact information to receive a response by email.
Ask JES is supported by a continually growing knowledge base of legally-reviewed questions and answers, which means the public can be confident in the accuracy of the information provided.
JES staff respond to inquiries, providing legal information and referrals to clients. Complex questions are escalated in order to provide more detailed responses.
Last year, Ask JES responded to over 8,000 inquiries across a spectrum of legal topics and made over 8,000 referrals.
British Columbians with legal questions can visit LegalHelpBC.ca or call 1-877-875-8867.
Operating hours are weekdays from 11am—2pm.
- Providing free answers to legal questions in BC Canada since 2014, helping people to address their legal issues
- Responded to thousands of legal help questions on a broad range of topics
- Provided legal information and referrals to government services, BC courts, BC Public Legal Education and Information organizations, Legal Aid and Pro bono legal services
