Corruption, organized crime, and a lack of political will made investigations and prosecutions of such crimes a historically difficult task. However, the Human Rights Ombudsman Office of Guatemala (Procuraduria de Derechos Humanos (PDH)) developed a procedure to unify processes, and sought our support to strengthen its Case Management System.
To ensure success and long-term sustainability, JES procured all the required hardware and directly upgraded the facilities at the PDH office, while offering comprehensive training to the technical staff. Moreover, through a system of progressive change management, the project worked with operational and administrative staff at the PDH to design, test and implement the system, leaving installed capacity that not only improved case management efficiency, but also helped build a culture of best practices that focus on the needs of vulnerable populations.